Shipping Policy

Order Processing Timeline

All orders are processed within 1 to 3 business days after payment confirmation. Processing time accounts for inventory verification, secure packaging, and handover to our vetted logistics partners. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking details once your order leaves our fulfillment center.

Delivery Window & Coverage

Once your order is dispatched, the estimated delivery timeframe is 6 to 12 days, regardless of the destination country or region. We do not offer expedited shipping options at this time, and all delivery timelines apply uniformly to domestic and international orders. Transit times may vary slightly due to carrier capacity, but we work closely with our logistics network to minimize delays.

Packaging Standards

Every order is packed in custom-designed, protective packaging to safeguard fragile items such as glass perfume bottles and scented candles during transit. We use recyclable, shock-absorbent materials to prevent breakage, leakage, or damage to product packaging, ensuring your items arrive in pristine condition ready for use or gifting.

Shipping Costs & Eligibility

All orders on our platform ship free of charge, with no minimum purchase threshold required. Shipping fees are fully covered by our platform for every customer, worldwide. No additional customs duties, import taxes, or last-mile delivery fees will be charged to you at the time of delivery, as these costs are also absorbed by our platform.

Lost or Damaged Shipments

If your order is lost in transit or arrives with visible damage to the outer packaging or products inside, please reach out to our customer support team immediately. We will initiate an investigation with the carrier and arrange a replacement or full refund at no cost to you, with no need to submit additional proof beyond your order number and photos of damaged packaging if applicable.